FAQs

Please read through the following frequently asked questions.

If you have any further enquiries, feel free to contact me via email.

What is involved in the consultation?

The consultation is an initial discovery call to see whether we are a good fit for one another. We will get to know one another and discuss the contents of the consultation form that you filled out prior to booking the discovery call. This will give you the chance to explain your business and the goals you wish to achieve, so we are definitely on the same page. I will most likely be taking a lot of notes, but I’ll be all ears!

How much does a discovery call consultation cost?

Your first 30min. discovery call consultation is completely free of charge. This allows us to get to know one another and see whether we will be a good fit moving forward. We will discuss my subsequent rates and your budget during this call.

I've contacted you about a free consultation, what's next?

Once you have filled out the website enquiry form, you should immediately receive an automated email back from me. Inside, you’ll find the links to download the Services Guide and the Consultation Form. Once you have read through the Services Guide, hopefully you will have an idea of what services and/or packages you are after.

If you would like to discuss the potential of working together, please fill out the Consultation Form and send it back to me. This form will provide me with a better understanding of your business, what you are wishing to achieve, your target audience and budget. Within 48hrs of contacting me with your completed Consult Form, you will receive an email back from me. If we seem like a good fit and I’d like to chat further with you in a consult, I will send you through a link to book in a free 30min. discovery call with me via Zoom.

What happens after the consultation?

The initial 30min. discovery call consultation is absolutely free of obligation. At that time, we will both consider whether we can work together to achieve your business goals.

Afte rthe consultation, I will send you an email with a summary of what we have discussed and any ‘next steps’ if we agree that we are a good fit for each other. Should you wish to move forward in working together, then I will prepare a Services Agreement and send that to you via email along with an invoice for the initial deposit to lock in our work.

If I choose to work with you, am I locked in?

For clients investing in my done-for-you paid ads management packages for either social media or search engine marketing, I require a minimum three-month contract. In order to see results first, a three-month trial period is necessary to ensure that the implemented strategy is given enough time to be fine-tuned to cater to your business’ specific needs and goals subject to your budget. We can then review the performance and I will advise you of any recommendations for improvement.

Moving forward, after the three-month trial is completed, you will have the opportunity to extend your contract for a further 3, 6 or 12 months. Should you wish to terminate the agreement early, I require 30 days written notice.

How much could I expect to spend?

My packages within my Services Guide are inclusive of GST and are paid directly to JES Solution Marketing.  In terms of ad spend, I recommend a minimum of $1,500/mth for a full Facebook & Instagram Ads funnel or Google Ads package. We will discuss the budget you are comfortable with, however, please keep in mind that the budget does determine the type of results that you can expect.

I don't really need anything other than some advice and direction. Can you help me?

I offer once-off 1:1 Strategy Consults and Platform Audits which review your social media accounts and/or website to provide you with direction moving forward. Fill out my website enquiry form to be sent my Services Guide and if you wish to book in one of my once-off services, send back the completed Consult Form to me.

I want to work with you. What's the process?

Firstly, fill out the website contact form and you will automatically receive my Services Guide and Consultation Form. The Consult Form will allow me to learn more about your business, target audiences, marketing objectives and budget. If we seem like a good fit, I’ll send you a link to book in a free, 30min. discovery call to chat further.

During our discovery call, we will get to know each other and chat about potential of working together. After the initial call, I will email you a summary of our discussion with the ‘next steps’ required should we move forward.

If you’re keen to get started, l will send through a Services Agreement and an invoice for deposit to lock in the work. Once the signed contract and payment has been received, I will send you instructions for granting me access to necessary platforms. We’ll discuss the strategy that we are going to be implementing for done-for-you social media or search engine marketing packages.

Do I need to give you access to my passwords or accounts?

For any social media and/or search engine marketing, I will send you a Platform Set Up document which will walk you through adding me to your respective Manager accounts. If it is more convenient for us to share passwords, we will do so via a secure, encrypted-site called LastPass..

Do you charge a set fee or an hourly rate?

All of my once-off services and ongoing done-for-you packages have a set package cost inclusive of GST. These prices vary and are included within my Services Guide. By filling out my website enquiry form, you will automatically receive an email with the link to download it.